Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at originaldrc@gmail.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at originaldrc@gmail.com.

**Damages and issues**
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

**Exceptions / non-returnable items**
Custom or personalized items and gift cards cannot be returned. Items marked as final sale at checkout are not eligible for return or refund. Please get in touch if you have questions about your specific item.

**Exchanges**
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

**Refunds**
Once we've received and inspected your return, we'll let you know if the refund is approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

**Dream Rich Shipping Policy**

**Processing Time**
All orders are processed within 2-5 business days (excluding weekends and holidays) after receiving payment confirmation. Processing times may be extended during high-demand periods or due to unforeseen delays, but we will notify you of any significant changes.

**Shipping Rates & Delivery Estimates**
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times vary based on your location and selected shipping method:
- Standard Shipping: 5-10 business days
- International Shipping: 7-21 business days (varies by destination)

Please note that delivery times are estimates and may be affected by carrier delays, customs processing, or other external factors beyond our control.

**Order Tracking**
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear.

**Shipping Restrictions**
We currently ship to addresses within the United States and select international locations. We do not ship to P.O. Boxes or APO/FPO addresses at this time.

**Lost, Stolen, or Damaged Packages**
Dream Rich is not responsible for lost, stolen, or damaged packages after they have been shipped. If your package is marked as delivered but you have not received it, please contact the carrier for further assistance. If your package arrives damaged, please email us at originaldrc@gmail.com within 48 hours of delivery with photos of the damage so we can assist you.

**International Shipping & Customs**
International customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival. These charges are determined by your country's customs office and are not included in the shipping cost.

**Shipping Policy Updates**
Dream Rich reserves the right to update this shipping policy at any time. Any changes will be reflected on this page.

If you have any questions or concerns regarding your order, please contact us at originaldrc@gmail.com.

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## Contact Information
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For any questions, concerns, or assistance, feel free to reach out to us:

Email: originaldrc@gmail.com
Website: dreamrichclothing.com
Social Media: Dream Rich (Instagram)

Our team is available to assist you during our business hours. We aim to respond to all inquiries within 24-48 hours.